Privacy Policy

The Australian Capital Territory Government has created this privacy statement in order to demonstrate our firm commitment to protecting personal privacy. This statement addresses collection, use, security of and access to information that may be obtained through the use of the ACT Department of Education, Youth and Family Services web sites. This notice covers the following topics:

The ACT Government Children’s website complies with the requirements for Commonwealth and ACT Government websites namely the Privacy Act 1988 and the Privacy Commissioner's Guidelines for Federal and ACT Government World Wide Web portals.

Privacy Act

The Privacy Act 1988 (C’th) gives rights to individuals in relation to how personal information is handled by the Commonwealth and ACT government agencies. ACT government agencies must comply with the 11 Information Privacy Principles set out at section 14 of the Privacy Act.

"Personal information" means any information from which your identity is apparent or can be reasonably ascertained.

We will not use your details for any other purpose, and will not disclose them to other persons or organisations without your consent or unless required or authorised to under the Privacy Act.

Information Collected

When you visit the ACT Government Children’s website to browse or download information, we automatically collect and store the following information about your visit:

The Internet Protocol address and a component of the domain name used (eg: .com, .net, .gov, .au, etc.). The Internet Protocol address is a numerical identifier assigned either by your Internet service provider or directly to your computer. We use the Internet Protocol address to direct Internet traffic to you where this is required;

  • The type of browser and operating system you used;
  • The date and time you visited this website;
  • The web pages or services you accessed at this website;
  • The time spent on individual pages and the website overall; and
  • Which files are downloaded

The website also collects contact information (eg. email address). However, we do not use these details unless you choose to provide this information. The reason for collecting this information will be displayed on the appropriate page. In that event your details will only be used for the purpose for which you provided them and will not be added to any mailing list unless you ask for this to be done.

We collect no personal information about you unless you voluntarily participate in an activity that asks for information (i.e. sending an e-mail, participating in a survey or completing a form). If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of the ACT Government Children’s

Purpose for collecting this information and use of information

The information we automatically collect or store is used to improve the content of our web services and to help us to understand how people are using our services. Information you provide in relation to surveys, forms or feedback is strictly used for the purpose you provided it.

The ACT Department of Education, Youth and Family Services analyses the website logs to continually improve the value of the services available on our site. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that browse the ACT Government Children’s website.

Other information you provide voluntarily is used for delivering the documents or services you requested and in case we need extra information for clarification. We use your e-mail or other details to contact you: this may be to advise receipt, to address issues you identify, to further improve our web site, or to forward the details to another agency for appropriate action. Survey information is used for the purpose designated. Where information is provided to another agency, a statement in accordance with the Information Privacy Principles 1 to 3 in the Privacy Act 1988 as to whom the information is supplied and for what purpose will be clearly identified on the appropriate page of the form.

Other privacy issues

Following are some other privacy issues that we consider relevant:

Cookies
Cookies are simple text files stored on your computer by your web browser. They provide a method of distinguishing among visitors to the ACT Government Children’s website.

Cookies created on your computer by using this website do not contain personally identifying information and do not compromise your privacy or security. We use the cookie feature only to store a randomly generated identifying tag on your computer. You can refuse the cookie or delete the cookie file from your computer by using any of the widely available methods.

Cookies can be removed at any time from your hard drive.

Security
This site does not provide facilities for the secure transmission of information across the internet. Users should be aware that there are inherent risks in transmitting information across the internet.

Disclaimer for External Links
The ACT Government Children’s website has links to other websites. These include links to websites operated by other government agencies, organisations, private individuals and businesses. When you link to another site, you are no longer on our websites and this Privacy Statement will not apply. When you link to another website, you are subject to the privacy policy of that new site.

Neither the ACT Government, nor any agency, officer, or employee of the ACT Government warrants the accuracy, reliability or timeliness of any information published by this system, nor endorses any content, viewpoints, products, or services linked from this system, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.

To offer comments about the ACT Government Children’s website, or about the information presented in this Privacy Statement, you can contact us at the addresses listed below.

Contact details:Jodie Huet - ACT Health
Chris Stanilewicz - Department of Disability, Housing & Community Services

Mailing address:ACT Children’s Plan
PO Box 158
Canberra ACT 2600
Email: children@act.gov.au


The ACT Government is committed to improving the accessibility of web content. To provide feedback or request an accessible version of a document please contact us or phone 6207 1983.